Gloucester Ski & Snowboard Centre
Fresh Tracks UK: Ski/Board/BBQ/Beats Saturday 27th July Early Bird Ticket Price £20

Terms and Conditions

Terms and Conditions:

1. General
1.1. The incorporation of the agreement bookings terms and conditions apply to the booking of any activities at Gloucester Sport and Leisure Limited.
1.2. Gloucester Sport and Leisure Limited’s registered address is 118 Burcott Road, Avonmouth, Bristol, BS11 8AD. (Company Number: 08079818)
1.3. The customer acknowledges the booking terms and conditions and that it contains important information regarding the participation in activities supplied by Gloucester Sport and Leisure Limited, by the customer and any participant within their party. The customer shall ensure that members of the party of aware of and agree to be bound to this agreement.
1.4. Any variations to the bookings terms and conditions shall only be binding if agreed in writing by Gloucester Sport and Leisure Limited.
1.5. Gloucester Sport and Leisure Limited reserves the right to make changes to the services and/or activities that may be available for whatever reason.
1.6. All participants taking part in the activities must be of age as defined by Gloucester Sport and Leisure Limited
1.7. Any participant using the facilities for Recreational Use must have a waiver signed before participating in the activities. If a participant is under the age of 16, an adult must sign it on their behalf.
1.8. Damage caused to the facilities, fixtures or fittings by any participants or their party accept liability to pay for such damage.
1.9. Gloucester Sport and Leisure Limited does not accept any responsibility for the loss, theft or damage to participant’s property or belongings whilst in use of the facilities and in visitation of the site. Money and valuables are therefore not allowed to be left unattended. Gloucester Sport and Leisure Limited provide lockers for a non-returnable 50p.

2. Payment
2.1. All bookings (except parties) must be paid for at the time of booking, using the rates as advertised by the company. 
2.2. A deposit must be paid for all party bookings – this includes corporate bookings.
2.3. Receipts will be available to any customer at their request within 3 months of the activity taking place.
2.4. Payments are taken over the phone, via Gloucester Sport and Leisure Limited’s website, or in person at the location of Gloucester Sport and Leisure Limited. No payment will be taken via email.
2.5. If payment is not made before the activity, we reserve the right to cancel and amend booking times.
2.6. Gloucester Sport and Leisure Limited can invoice group bookings if agreed to by the company.
2.7. Gloucester Sport and Leisure Limited will charge an additional £2 for up to 4 vouchers sent through the post. An additional £2 will be added for every 4 vouchers purchased and sent through the post.
2.8. Gloucester Sport and Leisure Limited accept cash, cheques (made out to Gloucester Sport and Leisure Limited) for group bookings and credit/debit cards.
2.9. Gloucester Sport and Leisure Limited accept all major credit and debit cards, except for American Express.
2.10. Payment is only accepted in Great British Pounds (GBP). We do not accept any other currency.

3. Cancelations 
3.1. The customer is entitled to cancel their reservation at least 48 hours before their session takes place.
3.2. The customer is entitled to a full refund if they give 48 hours notice, or a rescheduled session.
3.3. Customers cancelling their reservation, without giving 48 hours notice will not be entitled to a refund or a rescheduled session. 
3.4. Gloucester Sport and Leisure Limited is entitled to cancel a booking at any time. In this event, the company will endeavour to contact the customer as soon as possible, and the customer shall be entitled to a full refund to the full amount paid in relation to the booking, or a rescheduled session. 
3.5. All cancellations must be to Gloucester Sport and Leisure Limited by email or telephone.

4. Personal Data
4.1. Gloucester Sport and Leisure Limited will hold participants’ recreational waivers for 3 years
4.2. Gloucester Sport and Leisure Limited will hold participants’ contact information for as long as the customer has an account
4.3. Gloucester Sport and Leisure Limited will hold accident report forms for 3 years and only share them should a court order be apparent.
4.4. Gloucester Sport and Leisure Limited will hold client’s service forms for 3 years
4.5. Gloucester Sport and Leisure Limited will hold participants’ Battle Hill Disclaimer forms for 3 years. We will only share these should a court order be apparent.
4.6. Gloucester Sport and Leisure Limited will hold customer’s Annual Lift Pass and Privilege Card Applications for 1 year until they’re expired.
4.7. Gloucester Sport and Leisure Limited will destroy group kit lists after completions of lessons.
4.8. Gloucester Sport and Leisure Limited will hold invoices for 6 years
4.9. Gloucester Sport and Leisure Limited will hold gift vouchers for 2 years.
4.10. Gloucester Sport and Leisure Limited hold Race Day Results for 1 year. These results will be shared with the teams of which includes Names and Age groups only.
4.11. Gloucester Sport and Leisure Limited will hold Customer's complaints for 1 year.
4.12. Gloucester Sport and Leisure Limited will hold Soicitor Letters and Court Documents for 6 years.
4.13. Gloucester Sport and Leisure Limited will hold CCTV (general memory) for 3 weeks. Specific recordings relating to accidents and investigations are held for 3 years.
4.14. Gloucester Sport and Leisure Limited will hold videos and photos from out on the slope for up to 6 years, or as long as the marketing material is available in specific circumstances.