General FAQS

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How far in advance should I book?

As early as you can. In the winter we get very busy at Gloucester Ski & Snowboard Centre and our pricing reflects this. You may have to book several weeks in advance. Private lessons sell like hotcakes! Why not learn before Christmas and beat the rush!

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What do I need to wear?

Every person that uses our slope must have a long sleeve top, trousers & gloves. If you forget your gloves, these can be purchased at reception for £3 a pair.

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I’ve not skied for years, what should I do?

If you do not feel confident to ski recreationally on your own, a private lesson at Gloucester Ski & Snowboard Centre should set you on the right track. If you are more confident, why not try out one of the coaching sessions: Wednesday morning coaching (ladies only), Wednesday evening coaching, or Friday morning coaching. We also offer weekend coaching for juniors to help them improve their snowplough turning and start to parallel ski! All participants must meet the recreational standard to go on to any coaching sessions.

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What lessons do you have for snowboarding?

Group lessons of up to six participants run on a regular basis. We can offer private lessons by arrangement. If you are between 10 and 16 years-old, why not try Holiday Snowboard Camp? You will learn a lot in a week! Minimum shoe size 1 (Adult) and height of 130cm or taller. Snowboard lessons are for ages 10+. Phone for details.

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When does it get busy?

Weekends and evenings in the winter can be pretty hectic.

It tends to be quieter early in the week, especially in the summertime.

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I would like to ski parallel, how do I learn?

At Gloucester Ski & Snowboard Centre, our teaching philosophy is for you to learn sound techniques that help you through your whole skiing development. We recommend ongoing tuition – Wednesday evening and morning coaching sessions are ideal and great value for money. Private tuition is another option. Whatever you choose, “practice makes perfect”, so ongoing coaching helps prevent bad habits!

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My children are under ten, what lessons can they have?

• Private tuition

• Family private lessons for all the family

• Holiday Ski School which runs during school half terms

• Polar Bears (Lessons for ages 7-10)

• Snow Cubs (Group lessons for ages 4-6 and 45 minute long private lessons for ages 3-6)

It is advisable to have all participants of a similar ability for a group private lesson. Children can also join our Junior Development Club, provided they can already ski from the top of the Recreational Slope.

We teach skiing from age 3 upwards.

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I’ve never skied before, what do you recommend?

We have a selection of group lessons aimed at different age ranges. Learn to Ski Packages offer great value in group lessons.

Private tuition is costlier but can give you a more intensive and personalised session.

Whatever lesson you go for, take them up well before your holiday to get your muscles conditioned.

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Is equipment hire included in the prices?

Yes. Skis, snowboards, boots, poles and helmets are all included in recreational and lesson prices.

If you want to use your own equipment, be aware that the slopes are abrasive, and we will not be held responsible for damage, however caused

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Do you do parties?

Yes we do. We can arrange a party for any occasion. For youngsters from age 4 check out our Tubing Parties. Or alternatively, book an hour’s skiing or snowboarding lesson. It is important that for skiing and snowboarding, all participants are of the same ability.

We also do laser tag parties at the centre which consists of one hour of Battle*Hill laser tag followed by food outdoors at Battle*Hill HQ!

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What is there for the children in the holidays?

Holiday Ski School and Holiday Snowboard Camp. We also run private lessons and extra group lessons during holiday periods. Book early because they sell like hot cakes!

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When are you open?

Check the opening times, but basically, every day except Christmas Day and Boxing Day, unless a pre booked event or race day is on.

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Are you open all year round?

Yes, and out of season can be an ideal time to get lots of space to yourself on the slopes. Occasionally maintenance may require the temporary closure of a slope, but we never close completely unless a pre booked event or race day is on. If you visit us during a quiet period, you may have the slope to yourself!

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Do you operate in all weathers?

Yes. It can be quite exciting skiing or snowboarding in the rain – the slopes will run very quickly, more like snow! Frosty nights in the winter can be a real buzz. And when it snows, we can’t keep people away! We would normally only close in the event of a thunderstorm directly overhead, if heavy winds render the ski-lifts inoperable, or if we have a private hire event. If you are unsure, give us a call!

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What should I wear?

Artificial slopes are abrasive. Please wear long sleeves and trousers, and a pair of gloves. Do not wear your best clothes either, but aim for a casual loose-fitting look! In the summer it can be hot, so do not wear too many layers. Be prepared for sudden downpours! Remember your Responsibility Code.

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I think I've lost something at the slope.

If you have left something at the slope, please contact the team on 01452 501438 or visit us. 

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Please note, we keep lost property for two weeks, after which any suitable items are donated to a local charity shop. Any other items are disposed of.

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We are not responsible for any items left on our premise. 

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If you have contacted us to claim your lost property, you have two weeks to collect it.

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Do you sell food and drink?

Yes. We can cater for your needs for a whole day. Eddie's Ski Shack is fully licensed and offers a wide range of hot and cold food and drink.

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I want to try slalom skiing, what should I do?

We host some of the best clubs in the country. They each have their own styles, so you are best to come along and watch at first, and then decide which to join.

Western Counties race club runs on Mondays from 7pm-8:30pm and Gloucester race club runs on Thursdays 6:30pm – 8pm and Sundays 6pm – 8pm

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Can I bring my dog with me?

No, Unfortunately our facility is a dog free zone, except for service dogs. This is due to the safety and wellbeing of both the dogs and the slope users. 

There are a few local footpaths and Robinswood hill country park nearby where you can take dogs for a walk whilst waiting, but they are not allowed on site.

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Skiing FAQs

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How far in advance should I book?

As early as you can. In the winter we get very busy at Gloucester Ski & Snowboard Centre. You may have to book several weeks in advance. Private lessons sell like hotcakes! Why not learn before Christmas and beat the rush!

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What ages can children start skiing from?

Skiing lessons start from ages 3+ for private lessons and ages 4+ for group sessions.​

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I haven't skied for years, what's my best option?

A private lesson will be the best option for you as the instructor can tailor the lesson to your ability and figure out what you need next. We also offer coaching sessions which work on ski technique for those at a recreational level and want to improve further.

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What should I wear?

Participants are required to wear long-sleeved clothing to cover their skin and gloves. Ski socks or long, thin socks are also preferable. Gloves can be purchased from reception for £3 on the day if needed.​

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What if it's raining or snowing?

All lessons and recreational sessions will continue to go ahead in the rain & snow. The rain adds additional lubricant to the slope. Last minute cancellations due to rain will not be eligible for rebooking or refunds. ​

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What equipment is provided?

We provide skis, boots, poles and helmets. Gloves are not provided but can be purchased from reception for £3.​

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What is the cancellation policy?

Lessons and sessions that are cancelled with more than 48 hours notice will receive a full refund or rebooking. 

Lessons and sessions with less than 48 hours notice are not eligible for a refund.

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Snowboarding FAQs

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How far in advance should I book?

As early as you can. In the winter we get very busy at Gloucester Ski & Snowboard Centre. You may have to book several weeks in advance. Private lessons sell like hotcakes! Why not learn before Christmas and beat the rush!

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What ages can children start snowboarding from?

Snowboarding lessons start from ages 10+.

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What should I wear?

Participants are required to wear long-sleeved clothing to cover their skin and gloves. Long socks are also preferable. 

Knee pads or padded shorts can also be advisable whilst learning.​

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What if it's raining or snowing?

All lessons and recreational sessions will continue to go ahead in the rain & snow. The rain adds additional lubricant to the slope. Last minute cancellations due to rain will not be eligible for rebooking or refunds. ​

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What equipment is provided?

We provide snowboards, boots and helmets. We do not provide any salopettes or clothing. Gloves can be purchased for £3 on the day.​

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What is the cancellation policy?

Lessons and sessions that are cancelled with more than 48 hours notice will receive a full refund or rebooking. 

Lessons and sessions with less than 48 hours notice are not eligible for a refund.

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TUBING FAQs

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What ages can children start tubing from?

Tubing is available from ages 4+.

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How far in advance should I book?

As early as you can. In the winter we get very busy at Gloucester Ski & Snowboard Centre. You may have to book several weeks in advance.​

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What should I wear?

Participants are required to wear long-sleeved clothing to cover their skin, gloves and sensible footwear.  Gloves can be Purchased at reception for £3 a pair if needed.​

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What if it's raining or snowing?

All Tubing sessions will continue to go ahead in the rain & snow. The rain adds additional lubricant to the slope. Last minute cancellations due to rain will not be eligible for rebooking or refunds. ​

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What equipment is provided?

We provide the tubes needed for the session. Gloves are not provided but can be purchased at reception for £3 if needed.​

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What is the cancellation policy?

Sessions that are cancelled with more than 48 hours notice will receive a full refund or rebooking. 

Lessons and sessions with less than 48 hours notice are not eligible for a refund.

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Are the Ski Lifts used for tubing?

Unfortunately our ski lifts are only for skiing! That means you do have to walk up to the top of our dedicated tubing slope before heading down on the tubes. 

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Do you run sessions for more than 30 minutes?

Generally we do not recommend sessions of more than 30 minutes for groups of less than 15 participants. We can accommodate sessions for 45 minute and 1 hour for a higher price. Please speak to our receptionists to enquire about this.